TERMS OF SALE
Terms and conditions updated on 28/12/2021

Owner of the e-shop shop.franbulle-illustration.com
and publication director
Françoise Bernier
Artist, illustrator, paper sculptress
25 rue Neuve – 21250 POUILLY SUR SAÔNE - FRANCE
+33 6 02 32 72 40
SIRET 49749863400011
APE 9003A

Please note: The official language of the terms of sale is French. This English version is translated with https://www.deepl.com/fr/translator.
You can use this translator to translate into your language.

PLAN OF TERMS OF SALE
1) GENERAL CHARACTERISTICS
2) PHYSICAL PRODUCTS
3) DIGITAL PRODUCTS
4) COPYRIGHT
5) PERSONAL DATA, DATA PROCESSING AND FREEDOMS
6) APPLICABLE LAW / DISPUTES

1) GENERAL CHARACTERISTICS

THE FOLLOWING CONDITIONS APPLY TO SALES TO INDIVIDUALS. The fact of validating the electronic order form implies the complete and unreserved acceptance of the order and of the terms of sale described below: you acknowledge that you have read them.

The delivery of physical and digital products is limited to FRANCE and to certain countries of the European Union: Belgium, Luxembourg, Germany, Italy, Spain.

You will find in the e-shop shop.franbulle-illustration.com my creations:
- Original illustrations, sculptures and paper mache objects, paintings, called "physical products"
- Digital illustrations (cliparts and custom illustrations), printables, called "digital products"

Each product sheet provides information on the materials used to produce the works.

I would like to draw your attention to the fact that my creations (and especially those intended for the decoration of children's rooms) are not toys: they must not be left within the reach of little hands!


2)PHYSICAL PRODUCTS

2.1) PLACE OF DELIVERY for the physical products in the shop.franbulle-illustration.com shop: France, Belgium, Luxembourg, Germany, Italy, Spain.

2.2) PRICES AND VAT

Prices are in euros, freely set by the artist.
The prices displayed are "net to pay", i.e. without VAT (VAT not applicable, according to article 293 B of the French General Tax Code). 
The price mentioned in the description of the object does not include the shipping costs. These costs are specified at the time of the order. (See the prices in the section SHIPPING COSTS)

2.3) AVAILABILITY

Please note that my creations are unique pieces that are available in two other online shops. In case of simultaneous orders, the first request will be the first one honoured (date and time). If the item is no longer available, I will inform you. 

Then :
- Either your choice is for another product with the same price, 
- Or within 3 to 4 weeks I will make a similar creation, 
- Or I will refund you.

Before to order, you can check the availability of the product. I will reserve it for you for a period of 24 hours. After this period, in the absence of an order, the item is put back on sale in the other e-shops.

2.4) ORDERING

You have 2 possibilities to order: with or without creating an account.
You can create a customer account with a password (to be kept in a safe place) by filling in all the mandatory fields.
When validating the order, you will have to confirm the acceptance of the present sales conditions.
After receiving payment, you will receive an electronic confirmation of your order.

In case of an incorrect form, without a valid e-mail address or telephone number, I reserve the right to cancel the order.

After placing your order, please check your mailbox: I sometimes ask for a confirmation of how to write an address. It is safer for your package to arrive safely! 

Please note that an order placed on a weekend or public holiday will be processed the next working day.


2.5) PAYMENT

The item is payable in full at the time of ordering.

The e-shop shop.franbulle-illustration.com uses the secure Prestashop Chekout payment solution "built with Paypal".

Accepted payment methods:
- PayPal,
- Visa, Mastercard, American Express,
- as well as local solutions: Bancontact, Giropay, MyBank, Sofort.

Payments are made without leaving the shop.

Your payment information is processed securely. I do not have access to your banking information.

Your order will be sent after your payment has been validated. If the payment cannot be accepted, the order is cancelled.

2.6) INVOICING

Products are delivered with an invoice. An electronic invoice is sent by courier upon confirmation of payment.
If you wish to receive a paper invoice with your parcel, you can request one.


2.7) DELIVERY / SHIPPING COSTS 

Shipping costs are extra. It is a fixed participation corresponding to the packing and the postage costs (I take the insurance at my charge).

The creations (physical products) are carefully packed and delivered ready to offer (except if the format does not allow it!).

The shipping costs depend on the delivery address and the products sent.

>>>PAPER MACHE OBJECTS 
Your package will be sent to France and Belgium, Luxembourg, Germany, Italy, Spain via La Poste (french postal service) in "Colissimo suivi" (tracking and delivery against signature)
France: 8 € per package
Belgique Luxembourg Allemagne Italie Espagne 12 €.

>>>FRAMES AND PAINTING
Your package will be sent to France and Belgium, Luxembourg, Germany, Italy, Spain via La Poste in Colissimo Recommandé (tracking and delivery against signature)
France € €
Belgium, Luxembourg, Germany, Italy, Spain €

>>>CARDS
The sending of the products of cartery is done to France and Belgium, Luxembourg, Germany, Italy, Spain by tracked post.
France 2.50 € Green letter D+2 
France 3.00 € Priority letter D+1 
Belgium, Luxembourg, Germany, Italy, Spain 5.50 €

2.8) DELIVERY / DELIVERY TIME

A product made to order will be manufactured within 2 to 3 weeks.

For an available product, your order will be sent within 1 to 2 working days after receipt of payment.

I will not be held responsible for any delay in delivery by the carrier or in the event of events resulting from force majeure beyond my control (strike for example...).

At the time of shipment, I will give you the tracking number that will allow you to follow the progress of your package on the Post Office website ("colissimo tracking" search)

Indicative delivery times : 
-48 hours for deliveries in France,
-3 to 6 days for deliveries in Belgium, Luxembourg, Germany, Italy, Spain.

You must check your delivery address carefully, I am not responsible if the package cannot be delivered due to errors.

In case of loss, your order cannot be refunded or reshipped. In case of return, the reshipment will be done in return for the payment of the shipping costs (thus at your expense).

Damaged parcel :
Particular care is taken in the preparation of the parcel. At the time of delivery you must check the condition of your parcel. If the packaging of your package is damaged, refuse it, notify the reason for this refusal on the slip and confirm the return by e-mail. Upon receipt, depending on the condition, either I will return your order in another package or I will refund you.


2.9) INFORMATION CONCERNING: WITHDRAWAL PERIOD AND RETURN / CANCELLATION

WITHDRAWAL AND RETURN PERIOD
- Contact me within: 14 days after delivery (legal withdrawal period), 
- Return conditions: within 14 days after your request.

The return postage costs are at the buyer's expense.  It is advised to make this return by COLISSIMO SUIVI or other means of delivery including a recourse and an insurance with the carrier. The package sent by you being under your responsibility, there would be no recourse to the carrier in case of non-receipt of the return package (loss, delay or damaged package).

The product must be returned in perfect condition. If the returned item is not in its original condition, any loss of value is the responsibility of the buyer.
If the item is in perfect condition, it will be refunded in full within 14 days.

Example of a withdrawal form to be sent to contact@shop.franbulle-illustration.com
For the attention of Françoise Bernier, 25 rue Neuve, 21250 POUILLY-SUR-SAÔNE, France
I hereby notify you of my withdrawal from the contract for the sale of the item below:
......
Ordered on ........./received on .........:
Name of consumer:
Consumer's address:
Consumer's signature (only if this form is notified on paper):
Date :

THE RIGHT OF WITHDRAWAL DOES NOT APPLY to the following items which cannot be refunded: Custom or personalized orders.

CANCELLATION
I accept cancellations, provided they are requested within 2 hours of purchase.  Later, in case of closure of the parcel, the sum corresponding to the price of the Colissimo box will be retained, namely 2 €.

2.10) CUSTOM-MADE / PERSONALISED CREATIONS / REPRODUCTIONS

PERSONALIZED CREATIONS
The request for creation other than the objects made to order is subject to an estimate after you have indicated your desires. 

REPRODUCTIONS
Reproduction of papier-mâché mice only: I can reproduce a model that has been sold (you can choose your colours and patterns!). You just have to know that the little mice are never identical.

The realization begins with a deposit of 30% of the estimate. For this I create 2 dedicated forms (deposit and full payment), especially for you, so that you can access the payment. 

The production time is 2 to 3 weeks. 

The object will be sent after full payment has been received.


3) TERMS OF SALE CONCERNING DIGITAL PRODUCTS

3.1) PLACE OF DELIVERY for DIGITAL PRODUCTS in the shop.franbulle-illustration.com shop: France and the European Union.

3.2) PRICES AND VAT

Prices are in euros, freely set by the artist. 
The prices displayed are "net to pay", i.e. without VAT (VAT not applicable, according to article 293 B of the French General Tax Code). 


3.3) PAYMENT

Digital products are payable in full at the time of order.

The e-shop shop.franbulle-illustration.com uses the secure Prestashop Chekout payment solution "built with Paypal".

Accepted payment methods:
- PayPal,
- Visa, Mastercard, American Express,
- as well as local solutions: Bancontact, Giropay, MyBank, Sofort.

Payments are made without leaving the shop.

Your payment information is processed securely. I do not have access to your banking information.

If the payment cannot be accepted, the order is cancelled.

3.4) INVOICING

Products are delivered with an invoice. The dematerialised invoice is sent by courier upon confirmation of payment.


3.5) DOWNLOADING 

As soon as your payment has been validated, the digital files (single file or ZIP file containing several files) can be downloaded from a link that you will receive in your email. The download is valid 5 times. It is advisable to save your files.

3.6) INFORMATION CONCERNING RETURNS / WITHDRAWAL PERIODS

The right of withdrawal does not apply to digital products once they have been delivered to your mailbox or a download link has been sent to you. 

3.7) CUSTOM-MADE / PERSONALISED CREATIONS

If your project matches my style, the creation request will be the subject of a quote after you have indicated your wishes to me. After acceptance of the quote, work begins upon receipt of a deposit of 30% of the amount indicated. I create 2 dedicated files (deposit and full payment), especially for you, so that you can access payment. The lead times are 2 to 3 weeks. The final high definition file in the format you want will be downloadable after receipt of full payment.

4) COPYRIGHT

The fact of buying a work (paper mache sculpture, painted or digital illustration or a painting) does not authorize to exploit the rights, it remains the property of the author of the work. 

For any other use, please contact me for the transfer of reproduction rights.


5) PERSONAL DATA, DATA PROCESSING AND FREEDOM / CONFIDENTIALITY

I will only use your contact details to communicate with you about your order and to process your order. 

The site franbulle-illustration.fr has been declared to the CNIL under the number 1402074.

In the framework of the European law on data protection (RGPD = General Data Protection Regulation), the personal information collected is :
- in the order forms, your name (and first name) and your address for billing and delivery,
- your telephone number which will be indicated on the Colissimo transport document: "TELEPHONE NUMBER REQUIRED" on the COLISSIMO INTERNATIONAL package, "IMPORTANT TELEPHONE NUMBER" on the COLISSIMO FRANCE package.
- possibly the name of a recipient and a delivery address if you wish delivery to a different address in the case of a gift, 
- possibly, additional personal information concerning a request for personalisation or a message to be attached to the shipment for example.
Photos sent to me for a personalised illustration will not be kept after your order has been sent.

The information collected is subject to computer processing and is necessary and used solely for the proper processing of your order (or to provide customer service or to resolve disputes). I am the only recipient of this shared information and the services of the Post Office (name, address and telephone number) for the routing of your package. 

The absence of information leads to the rejection of the order.

In accordance with the new provisions of the RGPD* law of 27 April 2016, you have the right to access, rectify or delete personal information held on SHOP.FRANBULLE-ILLUSTRATION.COM, which you can exercise by sending an e-mail directly to contact(a)shop.franbulle-illustration.com. In accordance with these provisions, you have the right to lodge a complaint with a supervisory authority.

According to the regulations, invoicing data and order forms must be kept for 10 years. These elements can be transmitted for legal reasons (control).

5) APPLICABLE LAW / DISPUTES

French is the official language of these conditions of sale.
French law is applicable. Any dispute must first be resolved amicably, by sending a complaint by email to contact(arobase)shop.franbulle-illustration.com.
If the dispute cannot be resolved, recourse to a consumer mediator will be necessary. The competent court is that of Dijon (France).

MODIFICATIONS TO THE TERMS OF SALE

The terms and conditions of sale of the "FraNbulle" e-boutique on SHOP.FRANBULLE-ILLUSTRATION.COM may be modified at any time. The General Terms and Conditions of Sale in force at the time of your order are applicable.